Frequently Asked Questions (FAQs)

What products do you sell?

AUREUS FIRE LIMITED offers a range of stylish and practical products designed for everyday use. Our collection focuses on functionality, quality, and modern design.

Where do you ship?

We currently ship only within the United Kingdom. At this time, we do not offer international shipping.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom. There are no additional shipping fees at checkout.

How long does delivery take?

Orders are usually handled within 1 to 3 business days and processed within 2 to 4 business days.

The estimated delivery time is 3 to 7 business days, depending on your location and the shipping carrier.

How can I track my order?

Once your order has been shipped, you may receive a confirmation email containing shipping details or tracking information (when available).

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your order.

Items must be unused and returned in their original condition and packaging.

Who pays for return shipping?

Return shipping costs are fully covered by AUREUS FIRE LIMITED. Customers are not required to pay any fees for returning eligible items.

When will I receive my refund?

Once the returned item is received and inspected, the refund will be processed to the original payment method.

Depending on your payment provider, it may take 5 to 10 business days for the refund to appear in your account.

Can I cancel my order?

Orders can be canceled before they are processed or shipped.

If the order has already been shipped, you can follow the standard return procedure after delivery.

What should I do if my order arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue quickly.

How can I contact customer support?

If you have any questions regarding your order, shipping, or returns, you can contact us:

AUREUS FIRE LIMITED
Westcroft, Canes Lane
GU35 0RP, Lindford
United Kingdom

Email: support@aureusfire.shop

Our support team typically responds within 24 to 48 hours during business days.